Aura Distributions is the Authorized Reseller of Google Pixel Branded products in Bangladesh including but not limited to Smartphones, Tablets, Smartwatches, Headphones, PixelBook Pen, PixelBook Stand. We are committed to providing our customers with high-quality products and excellent after-sales support. This warranty policy outlines the coverage and terms for Google Pixel phones purchased from Aura Distributions.

 

1. Warranty Coverage

Aura Distributions provides a 12 month warranty for Google Pixel smartphones purchased through our authorized sales channels. The warranty covers manufacturing defects and hardware failures under normal usage conditions.

Covered under warranty:

• Manufacturing defects in hardware components
• Software issues (Software warranty covers Operating System Malfunctions, System update issues(official updates only).
• Non-functioning buttons, microphone, speaker, charging port, etc due to defects
• Display issues unrelated to physical damage
• Battery performance issues (excluding natural degradation)

Not covered under warranty:

• Physical damage, including cracks, dents, or scratches
• Fire, sand or liquid damage
• Unauthorized repairs or modifications
• Third-party app malfunctions
• Normal wear and tear
• Accidental or intentional damage

Network: 

Warranty relating to Network is applicable only to Google Pixel smartphones officially sold by Aura Distributions in Bangladesh. The warranty applies exclusively to basic network functionalities under the current telecommunications infrastructure available in Bangladesh (2G, 3G, and 4G/LTE).

What is Covered:

Subject to the terms and conditions below, we provide warranty coverage for network-related issues that meet all of the following criteria:

• Device Inability to Register on Local 2G/3G/4G Networks despite using a valid and active SIM card from a BTRC-authorized mobile network operator.
• No Signal experienced in multiple verified locations where signal strength is otherwise available for similar devices.
• SIM Recognition Issues that are directly caused by the device and not the SIM card.

What is Not Covered:

• Network performance issues related to 5G or the unavailability of 5G networks in Bangladesh.
• Any issues caused by unofficial software, carrier locking, or third-party modifications.
• Poor signal in remote or low-coverage areas.
• Compatibility issues with network features that are unsupported by local operators (e.g., VoLTE, Wi-Fi Calling).
• Temporary network outages, SIM card faults, or other operator-side issues.
• Devices imported or purchased from unauthorized sellers or sources. 

2. Warranty Claim Process

To initiate a warranty claim, customers must follow these steps:

1. Proof of Purchase: Provide the original purchase invoice or receipt.
2. Device Inspection: Visit an authorized service center or contact Aura Distributions support for a preliminary assessment.
3. Claim Approval: If the issue is covered, the device will be repaired or replaced at no additional cost.
4. Repair/Replacement Time: Processing time may vary, but customers will be informed of the expected turnaround time.

 

3. Limitations and Exclusions

• The warranty is non-transferable and applies only to the original purchaser.
• Aura Distributions reserves the right to refuse warranty claims for devices with evidence of misuse or unauthorized repairs.
• In cases where a repair is not possible, a replacement unit may be offered at Aura Distributions’ discretion.

 

4. Customer Support

For warranty claims and support, please contact us:

• Email: info@aura-bd.com
• Phone: 09639296245
• Address: 50/1, Purana Paltan, Dhaka

Aura Distributions reserves the right to modify or update this warranty policy at any time without prior notice.